Terms of Sales

Article 1 : Object

These conditions of sale are concluded between: HELIPASS.COM SARL, an internet sales and reservation company and travel agency registered in the register of travel and holiday operators under number IM0751802092, hereinafter referred to as 'HELIPASS.COM' RCS Paris 800 474 561 APE 4791A Intra-community VAT no.: FR 30 800474561 Head office: 61, rue Henry Farman – 75015 Paris - France Contact: contact@helipass.com And any natural or legal person wishing to make a purchase via the website www.HELIPASS.COM hereinafter referred to as “the buyer” The mere fact of placing an order implies the unreserved acceptance of any buyer of these general conditions. In order to satisfy the buyer, HELIPASS. COM may be required to change these general conditions of sale as well as its product ranges. The changes will be brought to the buyer's attention through their online consultation.

Article 2 : Order confirmation and conclusion of contract

Acceptance of the offer by the buyer is materialized by the electronic validation of the total amount of the order and the costs relating thereto, as well as the information that must be completed to ensure delivery and contact with the buyer:
Surname and First name
Billing address
Delivery
E-mail address
Telephone number.
The conclusion of the contract is effective only after the order confirmation by HELIPASS.COM. HELIPASS.COM will confirm the order and its payment by sending an e-mail to the e-mail address indicated by the buyer following payment on the site. HELIPASS.COM also reserves the right not to confirm an order for any reason whatsoever. In particular a problem concerning the order received, a foreseeable problem concerning the delivery to be made, etc. (Law n°78-17 of January 6, 1978 modified by the law of August 6, 2004) files and freedoms, the automated processing of personal data carried out from the website “www.helipass. com” have been declared to the National Commission for Computing and Liberties (CNIL). The collection of your personal data is necessary for the management of your requests for services. Your personal data is intended for Helipass.com and all of our service provider partners. Our partners may be located outside the European Union. You have the right to access, oppose and rectify all the data concerning you with Helipass.com, specifying your surname, first name and address. With your consent, they may allow you to receive promotional or commercial or informative offers, by e-mail or post, from us. a declaration to the National Commission for Computing and Liberties (CNIL). The collection of your personal data is necessary for the management of your requests for services. Your personal data is intended for Helipass.com and all of our service provider partners. Our partners may be located outside the European Union. You have the right to access, oppose and rectify all the data concerning you with Helipass.com, specifying your surname, first name and address. With your consent, they may allow you to receive promotional or commercial or informative offers, by e-mail or post, from us. a declaration to the National Commission for Computing and Liberties (CNIL). The collection of your personal data is necessary for the management of your requests for services. Your personal data is intended for Helipass.com and all of our service provider partners. Our partners may be located outside the European Union. You have the right to access, oppose and rectify all the data concerning you with Helipass.com, specifying your surname, first name and address. With your consent, they may allow you to receive promotional or commercial or informative offers, by e-mail or post, from us. The collection of your personal data is necessary for the management of your requests for services. Your personal data is intended for Helipass.com and all of our service provider partners. Our partners may be located outside the European Union. You have the right to access, oppose and rectify all the data concerning you with Helipass.com, specifying your surname, first name and address. With your consent, they may allow you to receive promotional or commercial or informative offers, by e-mail or post, from us. The collection of your personal data is necessary for the management of your requests for services. Your personal data is intended for Helipass.com and all of our service provider partners. Our partners may be located outside the European Union. You have the right to access, oppose and rectify all the data concerning you with Helipass.com, specifying your surname, first name and address. With your consent, they may allow you to receive promotional or commercial or informative offers, by e-mail or post, from us. all of our service provider partners. Our partners may be located outside the European Union. You have the right to access, oppose and rectify all the data concerning you with Helipass.com, specifying your surname, first name and address. With your consent, they may allow you to receive promotional or commercial or informative offers, by e-mail or post, from us. all of our service provider partners. Our partners may be located outside the European Union. You have the right to access, oppose and rectify all the data concerning you with Helipass.com, specifying your surname, first name and address. With your consent, they may allow you to receive promotional or commercial or informative offers, by e-mail or post, from us.

Article 3 : Price & terms of payment

The amount to be paid by the buyer means the price including VAT of the products and the shipping costs including VAT. The prices are expressed in euro (€). The applicable VAT rate is that in force on the day of the order. The prices displayed on the site are likely to be revised according to economic conditions. The products will be invoiced on the basis of the rates in effect at the time of registration of your order. Whatever the method of payment, payments are made in euros. Buyers who are individuals must pay the amount of their order online by credit card (Credit Cards, Visa, MasterCard, American Express). In a 100% secure environment, you can make your payments in complete safety. The information is encrypted directly by the banking institution. The order validated by the buyer will only be considered effective when the bank payment centers concerned have given their agreement. Payments made online by credit card will be made through a secure system that uses the SSL (Secure Socket Layer) protocol so that the information transmitted is encrypted by software. The buyer must indicate the number, the validity date of his card and the cryptogram on the back of it. The buyer agrees to be debited the total amount due at the time of the order. The buyer agrees to personally use the credit card he holds. In the event of fraudulent use, HELIPASS.COM cannot be held liable. In the absence of bank provision, refusal of the said centers, the order will be automatically canceled. Payment by check is accepted exclusively within the framework of an order whose contours will have been validated beforehand by HELIPASS.COM In the event of a special or tailor-made request, an estimate is drawn up by Helipass. The prices and availability presented on the quotes are without commitment and given as an indication before the conclusion of the contract.

Article 4 : Right of withdrawal

In accordance with article L.121-18-4° of the consumer code, you do not have a right of withdrawal after having accepted this contract.

Article 5 : Flight conditions

Passengers must arrive at the meeting time indicated on their boarding pass and bring an identity document (identity card or passport with photo) as well as their identity card. boarding. A documentary reconnaissance is carried out before boarding.
In the event of non-presentation of an identity document and/or delay at the indicated meeting time, the passenger will be refused access to the helicopter.
The schedule may be subject to changes in flight dates and times depending on the operational obligations of our partner operators. Helipass will take care of contacting the customer/passenger.

Article 6A : Postponement of the flight

The flight may be postponed for meteorological reasons if the minima (visibility and ceiling) are not respected or for technical and operational reasons. In this case, an email and a text message are sent to each of the passengers. Helipass offers an additional 30 days of validity if the ticket expires within 30 days of the postponement. If the validity date of your e-ticket is more than 30 days, the date indicated remains valid. As aviation requires good weather and operational conditions, flights may be rescheduled at the last minute.

Article 6B : Postponement of the flight by the customer

No postponement on the part of the customer and/or passenger can be taken into account if it occurs less than 3 weeks, i.e. 21 days before the scheduled date of the flight.

Article 7 : Ticket validity date and extension

The expiry date indicated on the ticket corresponds to a deadline for making a flight. Before the expiry date of the validity of his ticket, the customer has the possibility of extending the validity by 3 months by purchasing the ticket extension.

Article 8: Flight cancellation insurance

The cancellation insurance option allows you to benefit from the reimbursement of your purchase, except for ancillary expenses: petrol, toll, hotel, taxi...
The amount of the cancellation insurance is settled at the time of your purchase on the Helipass platform is in the conditions following:
Cancellation insurance is only valid on dated tickets.
It is valid in the event of flight postponement for operational, technical or meteorological reasons.
Cancellation insurance is not valid for undated tickets (E-ticket) and only concerns tickets purchased on the Helipass platform.
The amount of the cancellation insurance is not refundable.

Article 9 : Reimbursement conditions

Tickets purchased directly on the Helipass platform are non-refundable. Except in special cases on presentation of proof:
-death: of yourself, your legal or de facto spouse/ your ascendants or descendants, to the 2nd degree, and/or those of your legal or de facto spouse
-force majeure
If the refund request falls within the general terms and conditions of sale, Helipass will refund the voucher within 30 days after acceptance of the equest.
Refund only in the name of the Person who made the purchase on the method of payment used.
If the client booked through a third party, the third party will be responsible for transferring any refund. Helipass is not responsible for any fees the third party may charge for processing the refund.
Tickets purchased through our distribution network are subject to their T&Cs. The customer must contact his reseller.
No refund will be made by Helipass.
Any refund request must be made by e-mail to the address serviceclient@helipass.com, this request will be studied by Helipass.
Please provide invoice, postal address and RIB.
In the event of an accepted reimbursement request, Helipass undertakes to reimburse the price of the ticket, excluding any additional expenses.
Registration fees are non-refundable.

Article 10A : Change of beneficiary

Tickets may be transferred to a third party. Please contact Helipass to change the name.

Article 10B : Change of flight

The customer may change flight to another available destination. If the new rate is higher than the initial rate, the customer must pay the difference. If the new rate is lower than the initial rate, the initial rate applies.

Article 11 : Force majeure

The responsibility of one or other of the parties cannot be sought if the execution of the contract is delayed or prevented due to a case of force majeure. As such, force majeure extends to any external event, unforeseeable within the meaning of article 1148 of the civil code. Expressly, are considered as cases of force majeure or fortuitous event, in addition to those usually retained by the jurisprudence of the French courts and tribunals.

Article 12: Evolution of the general conditions

HELIPASS.COM reserves the right to modify these general terms and conditions at any time by publishing a new version which will apply to any order placed after it is first posted on the site.

Article 13: Applicable law and competent jurisdiction

Sales of HELIPASS.COM products are subject to French law. Any dispute relating to the interpretation, execution or termination of the contract concluded between HELIPASS.COM and the buyer, even in the event of multiple defendants, shall, in the absence of an amicable agreement, fall within the exclusive jurisdiction of the courts of Paris.