General Conditions of Sales

Article 1: Object

These conditions of sale are concluded between: HELIPASS.COM SARL, an internet sales and reservation company and travel agency registered in the register of travel and holiday operators under the number IM0751802092, hereinafter referred to as 'HELIPASS.COM' RCS Paris 800 474 561 APE 4791A Intracommunity VAT number: FR 30 800474561 Headquarters: 61, rue Henry Farman - 75015 Paris - France Contact: And any natural or legal person wishing to make a purchase via the website www.HELIPASS.COM hereinafter referred to as "the buyer" The mere fact of placing an order implies the unconditional acceptance of any buyer to these general conditions. In order to satisfy the buyer, HELIPASS.COM may have to modify these general conditions of sale as well as its product ranges. The changes will be brought to the attention of the buyer by their online consultation

Article 2: Order confirmation and contract

Acceptance of the offer by the buyer is materialized by electronic validation of the total amount of the order and related costs, as well as information to be completed to ensure delivery and contact with the buyer: Last name First name Invoicing address Delivery address E-mail address Telephone number. The conclusion of the contract is only effective after the order confirmation by HELIPASS.COM. HELIPASS.COM will confirm the order and its payment by sending an email to the email address indicated by the buyer following payment on the site. HELIPASS.COM also reserves the right not to confirm an order for any reason whatsoever. In particular a problem concerning the order received, a foreseeable problem concerning the delivery to be made… etc. (law n ° 78-17 of January 6, 1978 modified by the law of August 6, 2004) In accordance with the provisions of law n ° 78-17 of January 6, 1978 called "Data Protection Act", files and freedoms, automated processing of personal data carried out from the website “” has been declared to the National Commission for Data Protection (CNIL). The collection of your personal data is necessary for the management of your requests for services. Your personal data is intended for and all of our partners who provide services. Our partners can be located outside the European Union. You have the right to access, oppose and rectify all of the data concerning you with, specifying your last name, first name and address. With your consent, they may allow you to receive promotional, commercial or informative offers, by email or post, from us.

Article 3: Pricing and payment terms

The amount to be paid by the purchaser is understood to be the price including VAT of the products and shipping costs including VAT. The prices are expressed in euro (€). The applicable VAT rate is that in force on the day of the order. The prices displayed on the site may be revised depending on economic conditions. The products will be invoiced on the basis of the prices in force at the time of the registration of your order. Whatever the method of payment, payments are made in euros. Individual buyers must pay the amount of their order online by credit card (Carte Bleues, Visa, MasterCard, American Express). In a 100% secure environment, you can make your payments securely. The information is encrypted directly by the banking organization. The order validated by the buyer will only be considered effective when the bank payment centers concerned have given their agreement. Payments made online by credit card will be made through the secure system which uses the SSL (Secure Socket Layer) protocol so that the information transmitted is encrypted by software. The buyer must indicate the number, the validity date of his card and the cryptogram on the back of it. The buyer agrees to be debited with the total amount due at the time of the order. The buyer agrees to personally use the bank card of which he is the holder. In the event of fraudulent use, HELIPASS.COM cannot be held liable. In the absence of a bank provision, refusal of said centers, the order will be automatically canceled. Payment by check is accepted exclusively in the context of an order, the contours of which have been previously validated by HELIPASS.COM In the event of a special or tailor-made request, an estimate is established by Helipass. The prices and availability presented on the quotes are non-binding and given as an indication before the conclusion of the contract.

Article 4: Cancellation rights

In accordance with article L.121-18-4 ° of the Consumer Code, you do not have a right of withdrawal after accepting this contract.

Article 5: Flight terms

Passengers must present themselves at the time indicated on their boarding pass and be provided with an identity document (identity card or passport) and their boarding pass. Documentary recognition is carried out before boarding.

Article 6: Flight delay

The flight can be postponed for meteorological reasons if the minima (visibility and ceiling) are not respected or for technical reasons. In this case, an email and a text message are sent the day before to each passenger. Helipass offers an additional 30 days of validity from the day of postponement to make your flight in the best conditions. If the validity date of your e-ticket is more than 30 days, the date indicated remains valid. As aviation requires good weather and operational conditions, flights can be postponed until the last minute. In the event of an accepted reimbursement request, Helipass undertakes to reimburse the price of the ticket, excluding any additional expenses.

Article 7: Validity date and extension

The validity date indicated on the ticket corresponds to a deadline for booking the flight. Until the expiration of the validity of his ticket, the customer has the possibility of extending the validity of his ticket by 3 months for an administrative fee of € 29.90.

Article 8: Cancellation and Reimbursment terms

No cancellation can be taken into account if it occurs less than 3 weeks before the scheduled flight date. Any request for reimbursement made less than 3 weeks before the scheduled flight date must be accompanied by a medical certificate attesting to the passenger's impossibility to fly on the scheduled date.

Article 9: Cancellation warranty

HELIPASS allows you to change your flight date before the 3 weeks preceding the last chosen flight date. If you wish to be able to change your flight date by helicopter, the "Cancellation Guarantee" option allows you to change your flight date up to one week before the date you have chosen. Booking fees of € 19.90 will be charged to benefit from this option.

Article 10: Force majeure

The responsibility of one or the other of the parties cannot be sought if the execution of the contract is delayed or prevented due to a case of force majeure. As such, force majeure extends to any external event, unforeseeable within the meaning of article 1148 of the civil code. Expressly, are considered force majeure or fortuitous event, in addition to those usually retained by the jurisprudence of French courts and tribunals.

Evolution of general conditions

HELIPASS.COM reserves the right to modify these general conditions at any time by publishing a new version which will be applicable to any order placed after its first posting on the site.

Article 12: Applicable law and Jurisdiction

Sales of products from HELIPASS.COM are subject to French law. Any dispute relating to the interpretation, execution or breach of the contract concluded between HELIPASS.COM and the buyer, even in the event of a plurality of defendants, will, in the absence of an amicable agreement, fall under the exclusive jurisdiction of the courts of Paris.